- MonitoringMonitoring
We hebben een nieuwe appversie uitgerold voor Android met een oplossing voor dit probleem. Als de patiënt update naar versie 5.61.1, is het probleem verholpen. Versie 5.61.1 is direct beschikbaar voor alle Android-gebruikers.
Android-gebruikers krijgen bij het openen van de Thuismeten app een melding om te updaten.
Voor verdere vragen kan contact worden opgenomen met support@luscii.com. - UpdateUpdate
Our developers have created a fix for the crash issue on Android 5.61.0. It is currently undergoing thorough testing. Once it passes all tests successfully, we will publish a new app version.
For further questions, please contact support@luscii.com or support@luscii.co.uk
- IdentifiedIdentified
Situation:
In Android app version 5.61.0, the app crashes when submitting an action that includes both measurements and patient information. Submitting actions with only measurements does not cause a crash. This issue does not occur on iOS (iPhone, iPad).
Complication:
Due to the crash, actions containing patient information cannot be submitted successfully. There is currently no workaround available.
Next steps:
We are investigating this issue with the highest priority. We will share an update as soon as more information or a solution is available.
For further questions, please contact support@luscii.com or support@luscii.co.uk
- UpdateUpdate
Update: The delays of the alerts have been fully resolved since 19:00. We apologize for the inconvenience.
- MonitoringMonitoring
Situation: We implemented system improvements today.
Complication: This caused a temporary delay in processing alerts. Alerts are arriving later than usual.
Resolution: Alerts are still being generated and received, just with a delay. No action is needed on your end. We’re monitoring the situation and working to restore normal speed as soon as possible.
For any questions, please contact support@luscii.com or support@luscii.co.uk
- ResolvedResolved
Situation:
This morning, between 07:50 and 08:20, we observed a significant spike in system load.
Complication:
This may have caused delays or slow loading times for some users.
Resolution:
The spike has subsided, and the application should now be operating at normal speed.
Next steps:
We continue to monitor system performance and are working on structural performance improvements.
For any further questions, please contact support@luscii.com or support@luscii.co.uk
- MonitoringMonitoring
Situation:
This morning, between 07:50 and 08:30, we observed delays in the system.
Complication:
Users may have experienced slow response times or loading issues.
Next steps:
We are actively monitoring the situation and investigating the cause. We’ll keep you updated on any developments.
For further questions, please contact support@luscii.com.
- MonitoringMonitoring
Yesterday an update was done to our applications in which we upgraded our infrastructure as well as made some significant changes to the parts that load the data for our web app specifically in the dashboard page. While monitoring our peak times we have not seen the same extreme delays we saw a week or two ago anymore. More improvements are being worked on by our development teams and will be released in the coming weeks.
- IdentifiedIdentified
Situation
The past two weeks the application has sometimes been very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs. Multiple fixes have already been released to make sure the application functions at a normal speed. At the moment the application seems stable.
Next steps
We are further investigating this issue with high urgency and are working on more fixes that will be released next week to improve the performance of the application. We will keep you updated on further developments.
For questions, please contact support@luscii.com
Luscii Web App - Operational
Luscii Web App
Luscii Android App - Operational
Luscii Android App
Luscii iOS App - Operational
Luscii iOS App
Luscii Integrations - Operational
Luscii Integrations
Luscii Metabase - Operational
Luscii Metabase
Customer portal - Operational
Customer portal