Luscii - Notice history

All systems operational

Luscii Web App - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.97%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Luscii Android App - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.84%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Luscii iOS App - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Luscii Integrations - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Luscii Metabase - Operational

Customer portal - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

No notices reported this month

May 2025

Priority 1: Crash on Android app version 5.61.0 when submitting measurement-actions with patient information
  • Monitoring
    Monitoring

    We hebben een nieuwe appversie uitgerold voor Android met een oplossing voor dit probleem. Als de patiënt update naar versie 5.61.1, is het probleem verholpen. Versie 5.61.1 is direct beschikbaar voor alle Android-gebruikers.

    Android-gebruikers krijgen bij het openen van de Thuismeten app een melding om te updaten.

    Voor verdere vragen kan contact worden opgenomen met support@luscii.com.

  • Update
    Update

    Our developers have created a fix for the crash issue on Android 5.61.0. It is currently undergoing thorough testing. Once it passes all tests successfully, we will publish a new app version.

    For further questions, please contact support@luscii.com or support@luscii.co.uk

  • Identified
    Identified

    Situation:

    In Android app version 5.61.0, the app crashes when submitting an action that includes both measurements and patient information. Submitting actions with only measurements does not cause a crash. This issue does not occur on iOS (iPhone, iPad).

    Complication:

    Due to the crash, actions containing patient information cannot be submitted successfully. There is currently no workaround available.

    Next steps:

    We are investigating this issue with the highest priority. We will share an update as soon as more information or a solution is available.

    For further questions, please contact support@luscii.com or support@luscii.co.uk

Priority 2: Delay in processing measurements
  • Resolved
    Resolved

    The queue has cleared and all alerts and workflows are fully up to date again.

  • Identified
    Identified

    Situation:

    There is a delay in the processing of measurements.

    Complication:

    Alerts are created with a delay, which may affect timely follow-up and delay in workflows. Patients can still submit their measurements correctly.

    Next steps:

    Our developers are actively working on resolving the issue. We are monitoring the situation closely and will provide an update as soon as possible.

    No action is required from healthcare providers. Measurements remain visible on the patient level.

    For any questions, please contact support@luscii.com.

Priority 4 issue: Problem with planned actions when changing to protocol without schedule
  • Resolved
    Resolved

    We’ve released the fix. The issue can no longer occur. All “stopped” actions have been removed for affected patients. And new patients will no longer see these actions when moved to a protocol without a schedule.

    Questions? Contact support@luscii.co.uk or support@luscii.com

  • Investigating
    Investigating

    Situation

    When a patient is switched to a protocol without any schedules (like a view-only protocol), actions from the previous protocol remain visible.

    Complication

    These old actions are shown to the patient but cannot be completed. A message says they are “stopped,” which can cause confusion.

    Next steps

    We will release a permanent fix upcoming Tuesday or Wednesday. All “stopped” actions will be removed for affected patients, and the issue will no longer occur for new patients.

    Context on protocols without schedule
    A protocol without a schedule has no planned actions. You can recognise this by opening the protocol, where you will see the message: You have not added any schedules yet. Click on the button "Add schedule".

    📩 Questions? Contact: support@luscii.co.uk or support@luscii.com

Maintenance to phase out URL: cvitals.focuscura.com
  • Completed
    01-05-2025 at 8:00 AM
    Completed
    01-05-2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    01-05-2025 at 7:00 AM
    In progress
    01-05-2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    01-05-2025 at 7:00 AM
    Planned
    01-05-2025 at 7:00 AM

    On May 1st, maintenance will be performed to ensure the old URL cvitals.focuscura.com will no longer be in use. A very small number of Luscii users was still using this link, these users have been personally informed with instructions to switch to the URL vitals.luscii.com

    The performance of Luscii vitals is not affected during this maintenance.

Apr 2025

System maintenance 23-4-2025
  • Resolved
    Resolved

    The scheduled maintenance carried out this evening (April 23, 2025, 18:00 CET) was completed successfully.

  • Investigating
    Investigating

    Scheduled System Maintenance – April 23, 2025

    Tonight at 18:00 (CET), we will perform scheduled maintenance on our system. We do not expect any interruptions, but it is possible that the mobile and web applications may be temporarily unavailable for up to 5 minutes.

    If the application is indeed unavailable:

    • Patients may not be able to submit measurements for a few minutes (an error message will appear);

    • Alerts may temporarily be inaccessible.

    If you have any questions, please contact support@luscii.co.uk or support@luscii.com

Apr 2025 to Jun 2025

Next