Affected
- ResolvedResolved
The fix for ‘ghost alerts’ has been successfully implemented. Patients with ghost alerts are no longer displayed in the overview.
Please note:
• The number with the open “Alerts” at the top in 'Home' may occasionally be 1 or 2 higher than those visible in the dashboard. These are hidden ghost alerts and can be ignored.
• Our team will automatically close these hidden ghost alerts within 1 to 2 working days.
If you have any questions, please contact support@luscii.com.
- IdentifiedIdentified
Unfortunately, ‘ghost alerts’ have reappeared. While they pose no risk, they can cause confusion for healthcare providers. We value quality highly and find it very unfortunate that this is happening. Our apologies for this. Our team is working on a new fix to resolve this issue permanently.
No action is required from healthcare providers regarding these ghost alerts. They are identifiable by the dash (-) next to the number of open alerts.
- ResolvedResolved
We have successfully archived the old ghost-alerts in the system. The issue has been resolved, and healthcare providers can now work without disruption.
If you have any questions, please contact support@luscii.com.
- InvestigatingInvestigating
Situation:
In the new 'Home dashboard, some organizations see patients listed without active alerts. This is caused by old “ghost alerts”— that linger in the system even though they have been correctly resolved.
Complication:
These alerts should not be visible. While they pose no risk, they can cause confusion for healthcare providers and lead to unnecessary checks.
Explanation of ghost alerts:
In the clinical engine, an alert is created and sent to Vitals for review by a healthcare provider. Typically, once the provider processes the alert, it should be closed. However, on rare occasions, the alert doesn’t close properly in Vitals after the actions are completed. This results in a “ghost alert”—a resolved alert that still lingers in the system, while it shouldn’t be visible anymore. Ghost alerts are easy to identify: instead of a number in the circle next to the patient’s name, there is a dash (-).
Resolution:
Our developers are working on a solution to permanently remove these old ghost alerts from the system. For now, we kindly ask users to wait for the implementation of this fix.