Luscii - Status Page

Situation

When onboarding a patient via the HiX integration, some fields are no longer editable (e.g., name and email). As a result, onboarding is not working when the patient already has a known email address in Luscii.

Complication

• A new account cannot be created via HiX for patients whose email address already exists in Luscii.

• This occurs more often in organisations using Luscii across multiple programs.

Next steps

• Our developers are working on a fix.

• Workaround:

  • First create the patient via the web version.

  • Then in HiX create a new external activity definition and link it to an existing account (select the newly created account).

If you have any questions, please contact support@luscii.com or support@luscii.co.uk