Luscii - Status Page

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Priority 4 issue: Action from workflow not appearing in healthcare provider’s patient schedule
  • Identified
    Identified

    There is an issue where a patient performs a measurement that triggers a workflow to schedule an action. Although the action appears correctly to the patient, it is not shown in the healthcare provider’s patient schedule. This is a visual issue; the functionality is working correctly otherwise.

    We are reporting this as a priority 4 issue via InStatus because Support has received several tickets about it. We do not send email notifications for priority 4 issues to avoid spamming.

    Please contact support@luscii.com for further questions.

Priority 2: Investigation into possible issue with automatic protocol changes
  • Monitoring
    Monitoring

    We contacted all organizations of the affected patients by the end of the afternoon. An initial fix has been implemented in the system this evening. We continue to monitor the situation closely and will apply manual corrections if necessary.

  • Identified
    Identified

    Unfortunately, we have seen that the issue has occurred more frequently. Protocol switches via alert workflows or schedules occasionally fail, affecting 0.25% of the total active patient population.

    • We have classified the problem as a priority 2 critical issue.

    • We will send the list of patients with the relevant protocol switches.

    • If desired, we can assist with the correction. Please let us know if, and for which patients, we can still perform the switch (either at the time the switch should have occurred or now).

    For further questions, please contact support@luscii.com.

  • Investigating
    Investigating

    Engels: We are currently investigating a potential issue where automatic protocol changes based on protocol schedules did not occur for two protocols. We have manually transferred the patients and informed the relevant customers. Our developers are investigating the scope and root cause of the problem. Since we do not yet have a clear understanding of the scope, we are unable to fully triage the issue.

    Action for healthcare providers: We kindly ask for your patience while we work to get a clearer view of the situation.


    For further questions, please contact support@luscii.co.uk

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