Luscii - Status Page

Luscii Integrations experiencing degraded performance

Priority 4 issue: Issue with opening measurements in the web application
  • Monitoring
    Monitoring

    The issue has been resolved. We advise restarting Luscii web for the solution to take effect immediately. We are monitoring the solution.

  • Identified
    Update

    A solution has been created by our developers and is currently being tested by our testers.

  • Identified
    Identified

    Issue:
    There is a problem in the web application. For some instruments, it is not possible to open the measurements (when clicking on the three dots on the patient page followed by 'View measurements'). This is an optical error in the web application, all measurements and alerts are coming through correctly.

    Current status:
    Our developers are working on a solution.

    Advice:
    For now, retrieve the data from the graph if needed.

    For further questions, please contact support@luscii.com.

Priority 4 issue: Bluetooth Issue with iHealth Track
  • Investigating
    Update

    The issue with submitting blood pressure measurements with an iHealth Track appears to be caused by problems with the iHealth SDK (Software Development Kit). Our developers are unable to get the SDK working within the Luscii app. We are in contact with iHealth's developers to resolve this.

    For further questions, please contact support@luscii.com.

  • Investigating
    Investigating

    Our developers have spent a lot of time searching for a solution to the problem, but unfortunately, we have not been able to find one yet. The investigation is ongoing.

    For further questions, please contact support@luscii.com.

  • Identified
    Identified

    We have identified an issue where some patients cannot submit blood pressure and heart rate via Bluetooth using the iHealth Track. This issue is prioritized as a priority 4 issue. Although the feature is used daily by patients, the Bluetooth connection with a measuring device is not part of the core functionalities of the Luscii app and patients can send in measurements manually.

    A priority 4 issue will be addressed once higher urgency and importance projects are resolved. Our developers will start working on this problem in the upcoming development round, which begins on Monday.

    Proactive communication regarding this issue will only take place via InStatus.

    For further questions, please contact support@luscii.com.

Luscii Web App - Operational

100% - uptime
Full History

Luscii Android App - Operational

100% - uptime
Full History

Luscii iOS App - Operational

100% - uptime
Full History

Luscii Integrations - Degraded performance

100% - uptime
Full History

Luscii Metabase - Operational

Customer portal - Operational

100% - uptime
Full History

Recent notices

26-07-2024

25-07-2024

Priority 4 issue: Issue with opening measurements in the web application
  • Monitoring
    Monitoring

    The issue has been resolved. We advise restarting Luscii web for the solution to take effect immediately. We are monitoring the solution.

  • Identified
    Update

    A solution has been created by our developers and is currently being tested by our testers.

  • Identified
    Identified

    Issue:
    There is a problem in the web application. For some instruments, it is not possible to open the measurements (when clicking on the three dots on the patient page followed by 'View measurements'). This is an optical error in the web application, all measurements and alerts are coming through correctly.

    Current status:
    Our developers are working on a solution.

    Advice:
    For now, retrieve the data from the graph if needed.

    For further questions, please contact support@luscii.com.

24-07-2024

23-07-2024

22-07-2024

21-07-2024

20-07-2024

Show notice history