Luscii - Emails Temporarily Unavailable – Maintenance details

Customer portal experiencing major outage

Emails Temporarily Unavailable

Completed
Scheduled for 19-08-2025 at 2:00 AM – 4:00 AMUTC

Affects

Luscii Web App

Under maintenance from 2:00 AM to 4:00 AM

Luscii Android App

Under maintenance from 2:00 AM to 4:00 AM

Luscii iOS App

Under maintenance from 2:00 AM to 4:00 AM

Updates
  • Completed
    19-08-2025 at 4:00 AMUTC
    Completed
    19-08-2025 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    19-08-2025 at 2:00 AMUTC
    In progress
    19-08-2025 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    19-08-2025 at 2:00 AMUTC
    Planned
    19-08-2025 at 2:00 AMUTC

    On August 19th, 2025, between 03:00 and 05:00 (BST) / 04:00–06:00 (CEST), our email provider will be performing scheduled maintenance on the email infrastructure.

    During this time, no verification codes or email notifications about open actions will be sent.

    If you are working at night, please make sure to log in before 03:00 (BST) or 04:00 (CEST). A care professional’s login session remains valid for up to 4 hours, even during maintenance.

    Also patients attempting to log in during this period will not receive a verification code. However, given the timing, we expect this to occur only in rare or exceptional cases.