Luscii - iOS users experiencing crashes when opening action on selfcare page – Incident details

Customer portal experiencing major outage

iOS users experiencing crashes when opening action on selfcare page

Resolved
Operational
Started 11 months agoLasted 6 days

Affected

Luscii iOS App

Degraded performance from 2:33 PM to 9:15 AM, Operational from 9:15 AM to 7:30 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We released iOS app version 2.96.1 which fixes the issues and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We identified that opening planned actions that have patient information in them might also crash for patients on this version of the iOS app. We are currently working on a hotfix for these issues and aiming to release that today.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident where users on iOS using the latest version 2.96.0 experience a crash of the app when opening an action (education module, patient information) on the selfcare page.
    At this moment, there is no workaround for these users trying to access actions on the selfcare page.

    Planned actions scheduled on the home page in the app are not affected.
    We are working on a fix to prevent this crash from happening.