Situation

When onboarding a patient via the HiX integration, some fields are no longer editable (e.g., name and email). As a result, onboarding is not working when the patient already has a known email address in Luscii.

Complication

A new account cannot be created via HiX for patients whose email address already exists in Luscii.
This occurs more often in organisations using Luscii across multiple programs.

Next steps

Our developers are working on a fix.
Workaround:
- First create the patient via the web version.
- Then in HiX create a new external activity definition and link it to an existing account (select the newly created account).

If you have any questions, please contact support@luscii.com or support@luscii.co.uk

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Priority 3: HiX patient onboarding: field for email/username not editable