Luscii - SystemOne integration issues – Incident details

All systems operational

SystemOne integration issues

Identified
Degraded performance
Started about 1 month ago

Affected

Luscii Integrations

Degraded performance from 12:00 PM to 8:02 AM, Operational from 8:02 AM to 12:00 AM

Updates
  • Identified
    Identified

    Update: we are in touch with the NHS and TPP SystmOne to identify the cause of this issue. The main cause is that Luscii is not receiving responses from SystmOne when writing to the patient record. Because no response is received Luscii attempts to retry the writing of the record resulting in a duplicate entry.

  • Investigating
    Investigating

    We are currently experiencing an issue where patiënt record from luscii are written multiple times to SystmOne. This results in duplicates record entries. Additionally for each record entry SystmOne is recording a blank administrative entry on the patient record. Together with the duplicate entries this may result in a patient record filling quickly.