Luscii - Happitech graph: “View file” keeps showing the first opened file – Incident details

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Happitech graph: “View file” keeps showing the first opened file

ResolvedDegraded performance47 hours 14 minutes

Affected

Luscii Web App

Degraded performance from 1:48 PM to 1:02 PM

  • ResolvedUTC

    The issue has been resolved. "View file" in the Happitech graph now opens the correct file for each data point again. The workaround is no longer needed. Thank you for your patience.

  • UpdateUTC

    The fix is ready and is expected to be released latest next week. Until then, the workaround still applies. We will provide an update once the fix is live.

  • IdentifiedUTC

    For Happitech measurements, "View file" in the graph keeps opening the same file, regardless of which data point is selected. The first file opened keeps being shown, which makes it hard to compare reports across days. The measurements themselves are stored correctly and still trigger alerts where applicable; this is a display issue only.

    Workaround: Open files via "Result overview" instead of the graph: click the three dots in the top right of the graph window and select "Result overview". Alternatively, refresh the page before opening the file of another data point.

    Next steps: The cause has been identified and we are working on a fix. We will provide an update once the fix has been deployed.