Luscii Web App - Operational
Luscii Web App
Luscii Android App - Operational
Luscii Android App
Luscii iOS App - Operational
Luscii iOS App
Luscii Integrations - Operational
Luscii Integrations
Luscii Metabase - Operational
Luscii Metabase
Customer portal - Operational
Customer portal
Notice history
View current statusApr 2025
- ResolvedUTCResolvedUTC
The scheduled maintenance carried out this evening (April 23, 2025, 18:00 CET) was completed successfully.
- InvestigatingUTCInvestigatingUTC
Scheduled System Maintenance – April 23, 2025
Tonight at 18:00 (CET), we will perform scheduled maintenance on our system. We do not expect any interruptions, but it is possible that the mobile and web applications may be temporarily unavailable for up to 5 minutes.
If the application is indeed unavailable:
Patients may not be able to submit measurements for a few minutes (an error message will appear);
Alerts may temporarily be inaccessible.
If you have any questions, please contact support@luscii.co.uk or support@luscii.com
Mar 2025
- MonitoringUTCMonitoringUTC
Update: The delays of the alerts have been fully resolved since 19:00. We apologize for the inconvenience.
- ResolvedUTCResolvedUTCThis incident has been resolved.
- MonitoringUTCMonitoringUTC
Situation: We implemented system improvements today.
Complication: This caused a temporary delay in processing alerts. Alerts are arriving later than usual.
Resolution: Alerts are still being generated and received, just with a delay. No action is needed on your end. We’re monitoring the situation and working to restore normal speed as soon as possible.
For any questions, please contact support@luscii.com or support@luscii.co.uk
- ResolvedUTCResolvedUTC
Situation:
This morning, between 07:50 and 08:20, we observed a significant spike in system load.
Complication:
This may have caused delays or slow loading times for some users.
Resolution:
The spike has subsided, and the application should now be operating at normal speed.
Next steps:
We continue to monitor system performance and are working on structural performance improvements.
For any further questions, please contact support@luscii.com or support@luscii.co.uk
- MonitoringUTCMonitoringUTC
Situation:
This morning, between 07:50 and 08:30, we observed delays in the system.
Complication:
Users may have experienced slow response times or loading issues.
Next steps:
We are actively monitoring the situation and investigating the cause. We’ll keep you updated on any developments.
For further questions, please contact support@luscii.com.
- ResolvedUTCResolvedUTCThis incident has been resolved.
- MonitoringUTCMonitoringUTC
The update has been approved by Apple and is now immediately available to all patients.
- UpdateUTCUpdateUTC
The fix has been developed and thoroughly tested. The new version is now pending approval by Apple. We’re releasing this as a hotfix, meaning it will be immediately available to all users of the Thuismeten app.
We will notify you once it is live in the App Store.
- IdentifiedUTCIdentifiedUTC
Situation:
Patients created today are currently unable to log in on the iOS app.
Complication:
This only affects patients with the ‘created’ status, preventing them from using the app on iOS.
Next steps:
Our developers are working on a fix, which is expected within a few hours.
A possible workaround would be: Let the patient log in on an Android device first. After that, login on iOS should work.
For questions: support@luscii.com
- ResolvedUTCResolvedUTCThis incident has been resolved.
- MonitoringUTCMonitoringUTC
Yesterday an update was done to our applications in which we upgraded our infrastructure as well as made some significant changes to the parts that load the data for our web app specifically in the dashboard page. While monitoring our peak times we have not seen the same extreme delays we saw a week or two ago anymore. More improvements are being worked on by our development teams and will be released in the coming weeks.
- IdentifiedUTCIdentifiedUTC
Situation
The past two weeks the application has sometimes been very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs. Multiple fixes have already been released to make sure the application functions at a normal speed. At the moment the application seems stable.
Next steps
We are further investigating this issue with high urgency and are working on more fixes that will be released next week to improve the performance of the application. We will keep you updated on further developments.
For questions, please contact support@luscii.com
Feb 2025
- ResolvedUTCResolvedUTC
The issue has been resolved. We apologize for the inconvenience and appreciate your patience.
For any questions, please contact support@luscii.com.
- MonitoringUTCMonitoringUTC
We have increased the capacity for processing requests in the application. This should reduced delays, and time-outs should no longer occur. We will continue to monitor performance.
- InvestigatingUTCInvestigatingUTC
Situation
The application is very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs.
Complication
This slows down workflows and may prevent access to information.
Next steps
We are investigating this issue with high urgency and are working on a quick resolution. We will keep you updated on further developments.
For questions, please contact support@luscii.com.
- ResolvedUTCResolvedUTC
The issue where notes appeared empty when edited has been resolved. The fix has been implemented. Notes can now be safely edited and saved again. Thank you for your patience!
For further questions, contact support@luscii.com.
- InvestigatingUTCInvestigatingUTC
Situation: There is an issue in the application where a note appears empty when edited.
Complication: The notes are correctly stored on the backside of the application, but saving an empty note may result in loss of the original content.
Next steps: We are working hard on a solution. Advice: Please do not save edited notes for now to prevent data loss. We apologize for the inconvenience.
For further questions, contact support@luscii.com.
- ResolvedUTCResolvedUTC
The scrolling issue in the Luscii-HiX & -EPIC integration has been resolved. If the problem persists, we recommend restarting HiX/EPIC. For further assistance, please contact support@luscii.com.
- IdentifiedUTCIdentifiedUTC
Situation: There is currently an issue in the Luscii-HiX & -EPIC integration where scrolling is not possible.
Complication: This may cause difficulties when viewing data.
Next steps: Our developers are working on a fix. If the solution passes testing successfully, we expect the issue to be resolved around noon today. In the meantime, for example the graphs can be viewed via the web version. Apologies for the inconvenience.
For further questions, please contact support@luscii.com.
- ResolvedUTCResolvedUTCThis incident has been resolved.
- MonitoringUTCMonitoringUTC
We have scaled up the database. Alerts are now displaying correctly in 'Home'. We are monitoring the situation.
- InvestigatingUTCInvestigatingUTC
Situation: Issues with displaying open alerts on the Luscii dashboard in ‘Home’.
Complication: Users may not be able to see all open notifications immediately.
Next steps: Our team is investigating the issue and working urgently on a fix. We will keep you updated.
For further questions, please contact support@luscii.com.