Luscii - Notice history

The queue has now been processed. We are closely monitoring the situation and will conduct a post-mortem to evaluate the root cause and response. Once completed, we will publish our findings for transparency.

Please monitor our status page for further updates. For questions, contact us at support@luscii.com.

Half of the alerts in the queue have now been processed. We kindly ask users to refrain from making exports for the time being. We are currently receiving a large number of export requests, which is significantly slowing down the processing of alerts.

The root cause of the issue has been identified, and we have stopped the process causing it. The alerts in the queue are now being processed.

The issue with the Chipsoft HiX integration has been resolved. No new problems have been identified.

The issue has been resolved. Chipsoft indicates that patients registered today via the viewer need to be re-linked. Luscii can unfortunately not take any action on this matter, so this requires action from the healthcare providers.

We are currently doing an extra check if the alerts have come through in HiX correctly. Where necessary, we will try to resend the alerts. However, if an alert has already been closed in the web version, we cannot resend it to the integration.

For further questions, please contact support@luscii.com

Chipsoft is currently working to resolve the issue preventing the HiX viewer from opening due to a certificate error. Our developers are closely monitoring the situation and providing support as needed.

The issue where actions from workflows did not appear in the healthcare provider’s patient schedule has been resolved! Please note: it is currently not possible to delete actions originating from workflows.

For any questions, contact support@luscii.com

Occasionally, an automatic protocol switch does not go smoothly. We make manual adjustments when necessary, including outside working hours. Our developers are working on a permanent solution.

We contacted all organizations of the affected patients by the end of the afternoon. An initial fix has been implemented in the system this evening. We continue to monitor the situation closely and will apply manual corrections if necessary.

Unfortunately, we have seen that the issue has occurred more frequently. Protocol switches via alert workflows or schedules occasionally fail, affecting 0.25% of the total active patient population.

• We have classified the problem as a priority 2 critical issue.

• We will send the list of patients with the relevant protocol switches.

• If desired, we can assist with the correction. Please let us know if, and for which patients, we can still perform the switch (either at the time the switch should have occurred or now).

For further questions, please contact support@luscii.com.

The issue where unfilled moments were not visible to patients has been resolved. The solution has been released to the production environment.

• The fix has been created by our developers and will be thoroughly tested today.

• If the tests are successful, the solution will be deployed to the production environment.

• This is a backend fix, meaning we can release the solution without a new app release.

The issue with logging in via Microsoft Entra ID has been resolved. Everything should now function as expected.

For further questions, please contact support@luscii.com.