Luscii - Notice history

We are currently experiencing issues with logging in via Microsoft Entra ID SSO. A login error message is displayed. Our developers are aware of the issue and are working on a solution. For now, please use the regular login method as a workaround.

For further questions, please contact support@luscii.com.

This problem only affects organisations in the Netherlands.

There is an issue with linking existing patients between HiX and Luscii via Zorgplatform. When registering a patient for a Luscii program and linking to an existing Luscii account (an account that previously had a HiX-Luscii workflow), the new workflow becomes inactive immediately.

Problem Details:

• Initially, everything appears to be in order, and the patient's account is displayed correctly.

• After refreshing the screen with external apps, the external activity definition moves to inactive apps.

• This issue only occurs with Luscii accounts that previously had a HiX-Luscii workflow.

• New accounts or accounts without a previous workflow link correctly.

Our developers are working on a solution for the issue. Currently there is not a workaround.

Please contact support@luscii.com for further questions.

Issue:
There is a problem in the web application. For some instruments, it is not possible to open the measurements (when clicking on the three dots on the patient page followed by 'View measurements'). This is an optical error in the web application, all measurements and alerts are coming through correctly.

Current status:
Our developers are working on a solution.

Advice:
For now, retrieve the data from the graph if needed.

For further questions, please contact support@luscii.com.