Luscii Web App - Operational
Luscii Web App
Luscii Android App - Operational
Luscii Android App
Luscii iOS App - Operational
Luscii iOS App
Luscii Integrations - Degraded performance
Luscii Integrations
Luscii Metabase - Operational
Luscii Metabase
Customer portal - Operational
Customer portal
Notice history
Jul 2024
- MonitoringMonitoring
The issue has been resolved. We advise restarting Luscii web for the solution to take effect immediately. We are monitoring the solution.
- IdentifiedUpdate
A solution has been created by our developers and is currently being tested by our testers.
- IdentifiedIdentified
Issue:
There is a problem in the web application. For some instruments, it is not possible to open the measurements (when clicking on the three dots on the patient page followed by 'View measurements'). This is an optical error in the web application, all measurements and alerts are coming through correctly.Current status:
Our developers are working on a solution.Advice:
For now, retrieve the data from the graph if needed.For further questions, please contact support@luscii.com.
Jun 2024
- ResolvedResolvedThis incident has been resolved.
- MonitoringMonitoring
The issue has been resolved and equipment can be ordered again. We apologize for the inconvenience. If additional equipment is needed for patients affected by the issue, it can be ordered separately via support@luscii.com.
- InvestigatingInvestigating
Currently, there is a problem within the application that prevents ordering measurement equipment for patients during registration. We are investigating the cause of the issue. If measurement equipment is needed for a patient, please email support@luscii.com with the required equipment and the patient's UUID.
- InvestigatingUpdate
The issue with submitting blood pressure measurements with an iHealth Track appears to be caused by problems with the iHealth SDK (Software Development Kit). Our developers are unable to get the SDK working within the Luscii app. We are in contact with iHealth's developers to resolve this.
For further questions, please contact support@luscii.com.
- InvestigatingInvestigating
Our developers have spent a lot of time searching for a solution to the problem, but unfortunately, we have not been able to find one yet. The investigation is ongoing.
For further questions, please contact support@luscii.com.
- IdentifiedIdentified
We have identified an issue where some patients cannot submit blood pressure and heart rate via Bluetooth using the iHealth Track. This issue is prioritized as a priority 4 issue. Although the feature is used daily by patients, the Bluetooth connection with a measuring device is not part of the core functionalities of the Luscii app and patients can send in measurements manually.
A priority 4 issue will be addressed once higher urgency and importance projects are resolved. Our developers will start working on this problem in the upcoming development round, which begins on Monday.
Proactive communication regarding this issue will only take place via InStatus.
For further questions, please contact support@luscii.com.
- ResolvedResolvedThis incident has been resolved.
- MonitoringMonitoring
We have identified the issue in 0,06% of the total active patient population. These patients have been restored by our developers. Additionally, we have set up monitoring to quickly identify such issues when they occur.
The problem has been occurring since either the activation date or the last group change of the patient. The organizations of these patients will be informed this evening via email about which patients are affected and since when.
We apologize for this inconvenience.
For further questions, please contact support@luscii.com.
- InvestigatingInvestigating
A new incident has been identified in the production environment. Some patients are incidentally not receiving messages because the 'message function is not configured' (this notification also appears when the messages for these specific patients are opened). The issue affects both direct messages from caregivers as well as group messages and messages from workflows.
Luscii Actions:
Identify which patients are affected by this issue.
Manually correct the affected patients.
Inform the relevant hospitals.
Messages work through a separate system, so this issue does not affect alert generation. The affected patients can still generate alerts, and caregivers can receive them. Hence, the classification is "high" (score 3).
A similar issue can occur with caregiver accounts, but there are nuances. If the notification appears, only that specific caregiver cannot send messages to that specific patient. Messages from other caregivers, group messages, and workflow messages will still be delivered.
We ask you to wait until we have clearly identified which patients are affected by this issue.
For further questions, please contact support@luscii.com.
May 2024
- ResolvedResolved
We are resolving the InStatus incident. The Post-Mortem is now available on our Post-Mortem blog: https://blog.luscii.com/nl/prio-alerts-did-not-sync-to-vitals2
- MonitoringMonitoring
Nederlands:
De systemen zijn weer volledig bijgewerkt. Alle meldingen (inclusief combinatiemeldingen en berekeningen) zijn volledig verwerkt. We blijven de systemen in de gaten houden. Er is geen data verloren gegaan, er was alleen een vertraging met het verwerken van de metingen.
Naderhand zal een Post-Mortem worden gepubliceerd met daarin de oorzaak, het gevolg, de oplossing, het proces en verbeterpunten. De link zal ook via InStatus worden gedeeld.
Onze excuses voor het ongemak wat dit probleem heeft veroorzaakt.
Voor verdere vragen kan contact worden opgenomen met support@luscii.com.English:
The systems are fully up-to-date again. All alerts (including combination alerts and calculations) have been fully processed. We will continue to monitor the systems.No data was lost, there was only a delay in processing the measurements.
A Post-Mortem will be published afterwards detailing the cause, impact, solution, process, and improvements. The link will also be shared via InStatus.
Our apologies for the inconvenience this issue has caused.For further questions, please contact support@luscii.com.
- IdentifiedIdentified
Nederlands:
We hebben het probleem geïdentificeerd en werken nu aan een oplossing. Daarnaast zien we een vertraging in het aanmaken van meldingen op ingestuurde metingen. Dit komt doordat er een wachtrij is ontstaan binnen de clinical engine. Het duurt dus langer dan normaal voordat meldingen binnenkomen.
Edit: We schalen server capaciteit op om sneller metingen te verwerken.Voor verdere vragen kan contact worden opgenomen met support@luscii.com.
English:
We have identified the problem and are now working towards a solution. Additionally, we are experiencing a delay in generating alerts based on submitted measurements. This is due to a queue within the clinical engine. It is taking longer than usual for alerts to come through.
Edit: We are scaling up server capacity to process measurements faster.For further questions, please contact support@luscii.com.
- InvestigatingUpdate
Nederlands:
We bevestigen dat meldingen van specifieke programma's en organisaties niet worden getoond in de Vitals-app, zowel op de patiëntdetailpagina als op het meldingen dashboard (Home). De gegevens zijn aanwezig, maar worden niet weergegeven. We onderzoeken de oorzaak van dit probleem zodat we kunnen werken aan een oplossing.
Voor verdere vragen kan contact worden opgenomen met support@luscii.com.
English:
We confirm that alerts of specific programs and organizations are not being displayed in the Vitals app on both the patient detail page and the alert dashboard (Home). The data is there, but not showing. We are investigating the cause of the issue so we can work towards a fix.
For further questions, please contact support@luscii.com.
- InvestigatingInvestigating
Nederlands:
We doen momenteel onderzoek naar meldingen van alerts van specifieke programma's die niet laden op het alert dashboard (Home).Voor verdere vragen kunt u contact opnemen met support@luscii.com.
English:
We are currently investigating reports of alerts from specific programs not loading on the alert dashboard (Home).For further questions, please contact support@luscii.com.
- ResolvedResolvedThis incident has been resolved.
- MonitoringMonitoring
Nederlands:
We hebben een nieuwe versie van de iOS app uitgebracht in de App Store (versie 2.79.0) en daarmee is het probleem opgelost. De app wordt gefaseerd uitgerold binnen de App Store en binnen een week is deze beschikbaar voor alle gebruikers. Naderhand zal een Post-Mortem worden gepubliceerd met daarin de oorzaak, gevolg, oplossing, proces en verbeterpunten. De link zal ook via InStatus worden gedeeld.Voor verdere vragen, neem contact op met support@luscii.com.
English:
We have released a new version of the iOS app in the App Store (version 2.79.0), resolving the issue. The app is being rolled out gradually within the App Store and will be available to all users within a week. Afterwards, a Post-Mortem will be published detailing the cause, impact, resolution, process, and improvements. The link will also be shared via InStatus.For further questions, please contact support@luscii.com.
- IdentifiedIdentified
Nederlands:
Tijdens het weekend hebben we een prioriteit 3 probleem gehad. De iOS-app versie 2.78.0 dacht dat ingevulde geplande acties zelf geplande acties waren (bijvoorbeeld via zelfzorg of extra meting). Hierdoor werden acties niet als voltooid gemarkeerd, maar gezien als een extra actie, wat resulteerde in onterechte niet ingevuld meldingen.
De metingen zelf zijn wel correct binnengekomen en verwerkt in het systeem (en dus ook indien nodig alerts gegenereerd bijvoorbeeld).
We hebben het probleem in het weekend opgelost en zullen vandaag een nieuwe versie naar de App Store sturen. Advies is om voorlopig te controleren of een niet ingevuld melding echt niet ingevuld is.
Voor verdere vragen kunt u contact opnemen met support@luscii.com.
English:
We had a priority 3 issue over the weekend. The iOS app version 2.78.0 mistakenly identified scheduled actions as self-planned actions (e.g., via self-care or extra measurement). Due to this issue, actions were not marked as completed, but seen as an extra action, resulting in overdue alerts being generated.
Measurements were correctly received and processed in the system (and when necessary alerts were generated).
We have fixed the issue over the weekend and will release a new version to the App Store today. For now, please check if an overdue alert is really overdue.
For further questions, please contact support@luscii.com.