Luscii - Notice history

Luscii Android App experiencing degraded performance

Luscii Web App - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 99.99%

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Oct 2025
Nov 2025
Dec 2025

Luscii Android App - Degraded performance

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Luscii iOS App - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Luscii Integrations - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Luscii Metabase - Operational

Customer portal - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

Priority 3: HiX patient onboarding: field for email/username not editable
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Situation

    When onboarding a patient via the HiX integration, some fields are no longer editable (e.g., name and email). As a result, onboarding is not working when the patient already has a known email address in Luscii.

    Complication

    • A new account cannot be created via HiX for patients whose email address already exists in Luscii.

    • This occurs more often in organisations using Luscii across multiple programs.

    Next steps

    • Our developers are working on a fix.

    • Workaround:

      • First create the patient via the web version.

      • Then in HiX create a new external activity definition and link it to an existing account (select the newly created account).

    If you have any questions, please contact support@luscii.com or support@luscii.co.uk

Priority 4: Issue under investigation regarding patient creation
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Update: Patient creation issue: we’re working on a fix

    The issue with creating new patients is caused by part of our system (ActiveMQ) being full. We are currently cleaning this up to restore normal functionality.

    Other components are not affected by this issue.

    If you have any questions, please contact support@luscii.com

  • Investigating
    UTC
    Investigating

    Situation: We are currently investigating an issue related to patient creation.

    Complication: This may prevent new patients from being added successfully.

    Next steps: We are working on a solution and will keep you updated on the progress.

Scheduled maintenance – Luscii platform
  • Planned
    03-12-2025 at 5:30 PMUTC
    Planned
    03-12-2025 at 5:30 PMUTC

    On Wednesday 3 December 2025 at 18:30 CET (17:30 GMT) we will perform scheduled maintenance on the Luscii platform.

    We expect this maintenance to take approximately 10 to 15 minutes.

    During this time, both the Luscii web app and mobile app will be unavailable (integrations will also not be available).

    This means that:

    • Measurements cannot be submitted

    • Information cannot be retrieved

    • Logging in will not be possible

    We will, of course, try to minimise the downtime as much as possible.

    If any issues occur or the maintenance takes longer than expected, we will post an update on:

    https://status.luscii.com/

  • Completed
    03-12-2025 at 3:39 PMUTC
    Completed
    03-12-2025 at 3:39 PMUTC

    We started the maintenance by accident two hours earlier than scheduled, but it has now been completed successfully within 5 minutes.

Nov 2025

No notices reported this month

Oct 2025

No notices reported this month

Oct 2025 to Dec 2025

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