Luscii - Notice history

Situation:

In Android app version 5.61.0, the app crashes when submitting an action that includes both measurements and patient information. Submitting actions with only measurements does not cause a crash. This issue does not occur on iOS (iPhone, iPad).

Complication:

Due to the crash, actions containing patient information cannot be submitted successfully. There is currently no workaround available.

Next steps:

We are investigating this issue with the highest priority. We will share an update as soon as more information or a solution is available.

For further questions, please contact support@luscii.com or support@luscii.co.uk

Situation:

There is a delay in the processing of measurements.

Complication:

Alerts are created with a delay, which may affect timely follow-up and delay in workflows. Patients can still submit their measurements correctly.

Next steps:

Our developers are actively working on resolving the issue. We are monitoring the situation closely and will provide an update as soon as possible.

No action is required from healthcare providers. Measurements remain visible on the patient level.

For any questions, please contact support@luscii.com.

Situation

When a patient is switched to a protocol without any schedules (like a view-only protocol), actions from the previous protocol remain visible.

Complication

These old actions are shown to the patient but cannot be completed. A message says they are “stopped,” which can cause confusion.

Next steps

We will release a permanent fix upcoming Tuesday or Wednesday. All “stopped” actions will be removed for affected patients, and the issue will no longer occur for new patients.

Context on protocols without schedule
A protocol without a schedule has no planned actions. You can recognise this by opening the protocol, where you will see the message: You have not added any schedules yet. Click on the button "Add schedule".

📩 Questions? Contact: support@luscii.co.uk or support@luscii.com