Luscii - Notice history

Scheduled System Maintenance – April 23, 2025

Tonight at 18:00 (CET), we will perform scheduled maintenance on our system. We do not expect any interruptions, but it is possible that the mobile and web applications may be temporarily unavailable for up to 5 minutes.

If the application is indeed unavailable:

• Patients may not be able to submit measurements for a few minutes (an error message will appear);

• Alerts may temporarily be inaccessible.

If you have any questions, please contact support@luscii.co.uk or support@luscii.com

Situation:

This morning, between 07:50 and 08:30, we observed delays in the system.

Complication:

Users may have experienced slow response times or loading issues.

Next steps:

We are actively monitoring the situation and investigating the cause. We’ll keep you updated on any developments.

For further questions, please contact support@luscii.com.

Situation:

Patients created today are currently unable to log in on the iOS app.

Complication:

This only affects patients with the ‘created’ status, preventing them from using the app on iOS.

Next steps:

Our developers are working on a fix, which is expected within a few hours.

A possible workaround would be: Let the patient log in on an Android device first. After that, login on iOS should work.

For questions: support@luscii.com

Situation

The past two weeks the application has sometimes been very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs. Multiple fixes have already been released to make sure the application functions at a normal speed. At the moment the application seems stable.

Next steps

We are further investigating this issue with high urgency and are working on more fixes that will be released next week to improve the performance of the application. We will keep you updated on further developments.

For questions, please contact support@luscii.com

Situation

The application is very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs.

Complication

This slows down workflows and may prevent access to information.

Next steps

We are investigating this issue with high urgency and are working on a quick resolution. We will keep you updated on further developments.

For questions, please contact support@luscii.com.

Situation: There is an issue in the application where a note appears empty when edited.

Complication: The notes are correctly stored on the backside of the application, but saving an empty note may result in loss of the original content.

Next steps: We are working hard on a solution. Advice: Please do not save edited notes for now to prevent data loss. We apologize for the inconvenience.

For further questions, contact support@luscii.com.

Situation: There is currently an issue in the Luscii-HiX & -EPIC integration where scrolling is not possible.

Complication: This may cause difficulties when viewing data.

Next steps: Our developers are working on a fix. If the solution passes testing successfully, we expect the issue to be resolved around noon today. In the meantime, for example the graphs can be viewed via the web version. Apologies for the inconvenience.

For further questions, please contact support@luscii.com.

Situation: Issues with displaying open alerts on the Luscii dashboard in ‘Home’.

Complication: Users may not be able to see all open notifications immediately.

Next steps: Our team is investigating the issue and working urgently on a fix. We will keep you updated.

For further questions, please contact support@luscii.com.