Luscii - Status Page

Luscii Web App experiencing degraded performance

Priority 2: Patient information blocks duplicated when switching protocols
  • Identified
    Identified

    Update: Tomorrow we will release a fix to prevent this issue from happening again. A separate fix is still needed for the already duplicated information blocks.

  • Investigating
    Investigating

    Situation: We have discovered an issue where patient information blocks are duplicated when switching protocols within the same program. In some cases, editing these duplicated information blocks causes personalized information to not be displayed correctly to patients.

    Complication: These duplicates are visible in the web version (not to patients in the mobile app), but can be personalized. In specific cases, this results in missing personalized information for patients.

    Next steps: We are investigating this issue with high urgency. Updates will follow as more becomes known.

Priority 2 issue: App fails to start on iOS 17 – specific cases (v2.93.0)
  • Identified
    Identified

    Update

    • New app version 2.93.1 is available in the App Store.

    • iOS 17 users can launch the Luscii app again.

    • Please update; previous work-arounds are no longer required.

  • Investigating
    Investigating

    Situation

    • App version 2.93.0 opens briefly and then immediately closes on some devices running iOS 17 (Apple).

    • The issue does not occur on iOS 18 or iOS 26.

    • Versions earlier than iOS 17 are not supported.

    Complication

    • A subset of iOS 17 patients cannot use the app.

    • The exact conditions under which the issue occurs have not yet been fully determined.

    Next steps

    • Temporary workaround

      • Update the device to iOS 18 if possible.

      • Or sign in on another device that is not on iOS 17, e.g., a family member’s tablet or phone.

    • Luscii is working with high urgency to:

      1. Determine the full extent of the issue.

      2. Develop and roll out a permanent solution.

    Updates will follow as soon as they are available.

System delays
  • Update
    Update

    Update: The delays of the alerts have been fully resolved since 19:00. We apologize for the inconvenience.

  • Monitoring
    Monitoring

    Situation: We implemented system improvements today.

    Complication: This caused a temporary delay in processing alerts. Alerts are arriving later than usual.

    Resolution: Alerts are still being generated and received, just with a delay. No action is needed on your end. We’re monitoring the situation and working to restore normal speed as soon as possible.

    For any questions, please contact support@luscii.com or support@luscii.co.uk

  • Resolved
    Resolved

    Situation:

    This morning, between 07:50 and 08:20, we observed a significant spike in system load.

    Complication:

    This may have caused delays or slow loading times for some users.

    Resolution:

    The spike has subsided, and the application should now be operating at normal speed.

    Next steps:

    We continue to monitor system performance and are working on structural performance improvements.

    For any further questions, please contact support@luscii.com or support@luscii.co.uk

  • Monitoring
    Monitoring

    Situation:

    This morning, between 07:50 and 08:30, we observed delays in the system.

    Complication:

    Users may have experienced slow response times or loading issues.

    Next steps:

    We are actively monitoring the situation and investigating the cause. We’ll keep you updated on any developments.

    For further questions, please contact support@luscii.com.

Performance Issues: Slow Application and Time-outs
  • Monitoring
    Monitoring

    Yesterday an update was done to our applications in which we upgraded our infrastructure as well as made some significant changes to the parts that load the data for our web app specifically in the dashboard page. While monitoring our peak times we have not seen the same extreme delays we saw a week or two ago anymore. More improvements are being worked on by our development teams and will be released in the coming weeks.

  • Identified
    Identified

    Situation

    The past two weeks the application has sometimes been very slow, causing long wait times for results. In some cases, results are not displayed at all, and a timeout occurs. Multiple fixes have already been released to make sure the application functions at a normal speed. At the moment the application seems stable.

    Next steps

    We are further investigating this issue with high urgency and are working on more fixes that will be released next week to improve the performance of the application. We will keep you updated on further developments.

    For questions, please contact support@luscii.com

Luscii Web App - Degraded performance

100% - uptime
Notice history 60 days ago

Luscii Android App - Operational

100% - uptime
Notice history 60 days ago

Luscii iOS App - Operational

100% - uptime
Notice history 60 days ago

Luscii Integrations - Operational

100% - uptime
Notice history 60 days ago

Luscii Metabase - Operational

Customer portal - Operational

100% - uptime
Notice history 60 days ago

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